Dan Cooper
I've been a Zendesk admin since 2013. I started as a leader needing a ticket solution and found myself loving being a system admin. I got Zendesk certified, became a Zendesk community moderator, and found myself propelled into a the tech sector based on my work with Zendesk. Over the years I've learned tons of tips and tricks, built several internal Zendesk apps, and have built and maintained ~20 Zendesk instances. Glad to be here!
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Actividad reciente de Dan Cooper-
Hi Damon Maranya, Check out the How can I hide ticket forms based on a user's organization? article. It has the code snippet Stephen posted above with some more details to walk you through this. T...
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Does the new experience also apply to app framework usage as well? For example, would we be able to set organization and user fields as read only via a custom app like we can for ticket fields? I’...
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Hi Eckhard Doll, I've been experimenting with liquid markup on this and might have a solution for the email channel. When you have an Answer Bot trigger, you can add a conditional statement aroun...
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This article looks like it could use some attention. There are some best practice that seem to be nullified based on the addition of automatic tags as indicated here: https://support.zendesk.com/h...
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Hi Jonathan, This is probably the overkill solution, but if you are doing any Zendesk app development you could include this line of code to open the app tray. client.invoke('appsTray.show') If ...
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Liz, I think to make a custom page public you'd need to uncheck the Require sign in option from your Guide settings so that it could be landed on by an anonymous user. Your help center can still h...
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Rona, You may be able to expand upon Jacob's initial suggestion by replacing the logic that checks for the org name with code that looks at organization tags. The below snippet should go through ...
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Hi Liz, I'm making some assumptions here that your Help Center does have public components that can be accessed without login (closed as opposed to restricted). You could consider moving your arti...
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Hi Ruddy DEROSIERS, I don't think there is a way to show this on the requests page, but you can show an organization requests page that allows for a user to select a dropdown of requests from the ...
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Orion Seaver thanks for taking a look. My proposed solution made sense for my team at the time as we were using Zendesk internally and our notes weren't problematic if someone internally saw them. ...