Dan Cooper
I've been a Zendesk admin since 2013. I started as a leader needing a ticket solution and found myself loving being a system admin. I got Zendesk certified, became a Zendesk community moderator, and found myself propelled into a the tech sector based on my work with Zendesk. Over the years I've learned tons of tips and tricks, built several internal Zendesk apps, and have built and maintained ~20 Zendesk instances. Glad to be here!
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Actividad reciente de Dan Cooper-
Hi Matthew, I found an example that might be able to help you get your drop-down working to update your subject and description. I use a similar setup for hiding and pre-filling the subject and d...
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Hi Scott, If you have someone on your team that can build an app for Zendesk, the URL Builder app is actually on the Zendesk Labs github. You can start with what Zendesk has built and update it s...
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@Scott, there is an app that might do this for you in Zendesk Labs called URL Builder. It's a little complicated, but if you have a field that has the "12345" modifier in it, you can set it up to ...
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I thought about that myself. You lose a little bit of discoverability that way, but it all comes down to what works best for those reading the articles.
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Awesome tip, Tina! Our Zendesk is better because of the time you've put into this.
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I should have included how long. I have tickets from 2013 that are in there no problem.
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We don't use phone number, so I'm not 100% sure on how tickets are created for phones (my assumption is that you don't have a name, but you have a phone number and it works similar). I just checke...
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At the top of each ticket you should see some breadcrumbs that show the Organization, Requester, and ticket number. Clicking on the Requester name will load the requester profile and you'll be abl...
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You can still search and directly access each ticket. If you know the ticket number, or complete a search you should still be able to review those tickets. Tickets are also visible on the user pr...
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Here is some more information about archived tickets. For the most part, you won't see archived tickets in views, or be able to pull them from the Ticket Metrics API. You also won't have the abil...