Dan Cooper
I've been a Zendesk admin since 2013. I started as a leader needing a ticket solution and found myself loving being a system admin. I got Zendesk certified, became a Zendesk community moderator, and found myself propelled into a the tech sector based on my work with Zendesk. Over the years I've learned tons of tips and tricks, built several internal Zendesk apps, and have built and maintained ~20 Zendesk instances. Glad to be here!
-
Actividad total403
-
Última actividad
-
Miembro desde
-
Siguiendo0 usuarios
-
Lo siguen1 usuario
-
Votos79
-
Suscripciones185
Comentarios
Votos de actividad por Dan Cooper-
I would love to see the date field expanded to include time. Calculations regarding duration would be much more accessible with the customization of time in reporting and I can see a ton of workfl...
-
I think the frustrating thing here is that you have to use an app in order to get this functionality today. However, I'd expand the use case a bit to set expectations for how data is populated int...
-
It's nice to see this coming out, but as I read through the product documentation, the available filters seem like weird choices for an initial rollout. When I think of scenarios where I've built ...
-
On your user profile page, you do have the option to select a Followed tickets view, but it isn't very robust in that you don't have the same level of control as you do on the Views screen. It wo...
-
I personally would love the flexibility to create a view that mirrors any of the other pre-built views that exist in Zendesk today. This would include the CC and Follower views on a user profile a...
-
+1 here. I have a ticket in for bad satisfaction surveys that didn't quite make sense and our customers stated they didn't submit them. Our feedback was that this was likely related to the detail...
-
Much of our support documentation is highly collaborative and we are still in an adoption phase with some portions of our team. Having the review process restricted to one field without any histor...
-
I have found that I've made decisions to split teams into their own instances of Zendesk because of this scenario. I want an environment where agents can collaborate, but I also need a way to rest...
-
I would love to see more Zendesk integration Microsoft Teams similar to how Slack is getting some attention. Adding my vote to this one as well.
-
I'm liking the general layout of these changes, but there are some UX issues that I think should be addressed. When the fields pages load, I am shown 12 fields. However, each page has 20 fields o...