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Tres Moore

Incorporación 15 abr 2021

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Última actividad 24 ago 2022

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Última actividad de Tres Moore

Tres Moore hizo un comentario,

Comentario de la comunidad Q&A - Reporting and analytics

Pedro Rodrigues I'd like to do the same as the original poster but don't understand your question. 

How would I go about reporting on all updates by agent who either updated a ticket to pending, solved, or on hold? 

My end goal is to produce one metric for:  total tickets created - tickets updated to pending, solved, or on hold by date the ticket was created 

Ver comentario · Publicado 07 jun 2022 · Tres Moore

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Tres Moore hizo un comentario,

ComentarioSingle sign-on

If one of our users uses social single sign on, are we able to see which users by email viewed a particular article? 

Ver comentario · Publicado 31 may 2022 · Tres Moore

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Comentario de la comunidad Feedback - Ticketing system (Support)

Darn it, came to this thread in need and was hoping this was live at this point. 

Definitely something that would be helpful for my team!

Ver comentario · Publicado 21 abr 2022 · Tres Moore

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