Helvijs Vigners

Hi all! 

Is there a way to use placeholders in Zendesk Guide to display text based on a value in a ticket form?

I have not been able to find any documentation on that yet.

Nikki Goodson  You could create an API ticket based on the fields you have captured. I did that with the help of this community 🖤: 

You need to gather the details in the Bot answer and then using a connection send a JSON to your zendesk API target URL.

https://support.zendesk.com/hc/en-us/articles/4408836323738/comments/7529927074970

Thank you for all the help before! 💪

One final thing: I am unable to find a way to get and set a variable up for attachments that get uploaded via bot to pass the ID or URL via API. Is there a way to get that somehow? 

Thank you so much! :) That worked! Anton Verhelst 

Thanks AntonMi - That did not work for me. 

I went into Admin > Apps & Integrations > Connections 

Started a new connection and selected Basic Authentication.

I added 

username: admin@email.com

Password: ZendeskAPIToken (tried a couple).

I tried a Bearer but that did not work either. 🥲

Am I missing something else? I am so sorry! I keep getting Error: 401 Unauthorised call.

Hi team! I have a question! I am trying to use Make API call option to generate a ticket, but I am constantly getting Error: 401  Unauthorised call. I can submit API calls and create tickets without issues using powershell with the same details.

I cannot find any details on what I could be doing wrong.

I have connection setup with the main admin account as user API key as password.

I have json ready:

When I hit Make API Call regardless of what I do I get ERROR: 401 Unauthorised Call

Could someone help with any tips?

Thanks,

Helvi

Hi guys,

I have created a Feature request here for Side Conversations, please go upvote and add more details if you have them. The more votes we get, the quicker they hopefully see the need for the reporting:
https://support.zendesk.com/hc/en-us/community/posts/6400463954202-Feature-Request-Detailed-Reporting-on-Side-Conversations

We experienced some issues and were unable to get any information from Zendesk to identify these side conversations. 

Quite disappointing, but hopefully we can get Zendesk to sort this out. 

Currently there is very limited way to report on Side Conversations in Explore. Only way is by using tags when Side Conversations are created, but there is no way to report on details within side conversations.

Request: Please allow Explore to provide and filter:

• Users that have been sent each side conversation (or tag using user tags, so we can report on who was side conversation sent to)
• How many side conversations have been created on each ticket
• Ability to see that status of side conversations (done, not done)
• Timestamp when the conversation was created, updated, marked as done and the name by whom it was done.

Thanks!

Hello! Has there been any movement on this?

SLAs should be viewable in Home (Dashboard) screen as that is how we should operate. At the moment it is not the case. Could we ask, please enable an ability to add and remove columns like in Views so we can have one central place with SLAs.