Mark Leci
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Última actividad de Mark Leci-
Mark Leci hizo un comentario,
From what I've observed, the issue is not that explore uses the name as a unique identifier. That would be extremely odd design. The issue is that renaming the group creates a brand new group inste...
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Mark Leci hizo un comentario,
I would challenge this assumption. Why do you have so many forms? My guess is that this isn't necessary, and instead you could set the form automatically based on a small number of key questions.
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Mark Leci hizo un comentario,
That makes sense for sure. What are your requirements for this function? Do you need it to be reportable via zendesk? Does it have to be linked to the ticket? Would you prefer a form or something t...
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Mark Leci hizo un comentario,
Natalie Fischer I think you can actually do this today. I believe this is how it would work 1. Create a custom date field for reminder date 2. Add the field to a ticket form and make it required o...
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Mark Leci hizo un comentario,
There's some misleading terminology used here that has been causing problems for my team. 'Create Reports' allows users to create queries, which implies that queries are reports. That makes sense b...
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Mark Leci hizo un comentario,
@... sorry I missed this - thank you for your reply! It would be pretty much that criterion that determines if a trigger is safe to remove, which is the reason this is a problem for us because we ...
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Mark Leci hizo un comentario,
It would be great if this could be implemented sometime soon. Since switching to the agent workspace this has been our biggest source of agent complaints. The default view simply doesn't make sense...
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Mark Leci hizo un comentario,
RJ Hines I might be wrong, but I think your graph above is the same problem I'm running into, which is that instead of 'tickets created or solved on x date' you have 'tickets created on x date that...
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Mark Leci creó una publicación,
Fix the process for renaming support groups
We have a variety of teams using Zendesk which sometimes means renaming groups. This causes significant problems in Explore: Renaming the group looks seamless in support, but in Explore it seems t...
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Mark Leci creó una publicación,
Allow Admins to impersonate lower level admins
We currently have about 12 admin roles in our Zendesk instance, and it's sometimes not possible to know what permissions users in those roles will have. An example that came up today was that we we...