Jamie Noell

1. Comunidad
2. Feedback - Help Center (Guide)
3. Drop Down Field: Searchable

In addition to adding this feature to drop downs on a Help Center form, this same feature would greatly simplify finding the right field on the criterion list in configuring an automation. Of cour...

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• Jamie Noell
• Creación 13 de agosto de 2021 12:25
• 2 votos

1. Agent guide
2. Ticket basics
3. Redacting ticket content

This is great to add redaction to the app itself and not require an add-on.  When will ticket redaction work on a Side Conversation email?  Presently, if data is found that needs to be redacted in ...

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• Jamie Noell
• Creación 12 de abril de 2021 19:32
• 2 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. [Agent Workspace] move the reply section back to the top

It would be nice to provide a configurable option for replies to sort newest to oldest as with the former workspace design.  We do not use messaging, so it would be nice for the ticket reply histor...

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• Jamie Noell
• Creación 27 de enero de 2021 15:52
• 2 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Add ability to have hyperlinks in the ticket form

Yes, I added the code I listed above into the script.js file which you can access in Guide. All of our customizations are in the section starting with $(document).ready(function().  Here is the top...

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• Jamie Noell
• Creación 22 de octubre de 2020 04:23
• 0 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Add ability to have hyperlinks in the ticket form

We used a workaround to get our hyperlink on the ticket form by adding this type of JavaScript with custom help text– sometimes with a prepend and sometimes with an append. $('.form-field.request_c...

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• Jamie Noell
• Creación 14 de octubre de 2020 20:20
• 1 voto

1. Comunidad
2. Feedback - Ticketing System (Support)
3. New Multi-Select Field and Conditional Fields App

+1 for adding multi-select fields as a condition option on form conditional fields

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• Jamie Noell
• Creación 29 de junio de 2020 23:14
• 1 voto

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Formatting Descriptions on Ticket Forms

+1

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• Jamie Noell
• Creación 25 de enero de 2020 21:16
• 0 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Add ability to have hyperlinks in the ticket form

We need the ability to include a hyperlink as well for a reference document about SLAs so that a requester can look up this info easily while submitting a request.  I do not want them to have to se...

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• Jamie Noell
• Creación 25 de enero de 2020 21:15
• 2 votos