Craig Bailey
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Resumen de la actividad
Última actividad de Craig Bailey-
Craig Bailey hizo un comentario,
We're seeing this behavior more and more ourselves. and it's random to the point I've advised all agents to not use it for now as vital communications are being missed. Just this week I have two cr...
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Craig Bailey hizo un comentario,
This is confusing as all get out. I don't understand why this is such an issue or important? It says add our agent's email address to the whitelist? We are configured such that any external emails ...
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Craig Bailey hizo un comentario,
I stumbled on this today. When onboarding new support folks I request to always be added as a follower on their tickets for a period of time. A view is a critical insight into into those tickets an...
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Craig Bailey hizo un comentario,
Yup, we just bumped into this limitation today as well. It is a really important field for us and reports would provide extreme business value.
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Craig Bailey hizo un comentario,
We have the same issue. We need to identify organizations whose support renewal is due. However, they may not have submitted any tickets. We could do this with Insights/GoodData. It's frustrating t...