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Lengow Academy
Incorporación 15 abr 2021
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Última actividad 22 oct 2021
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Última actividad de Lengow Academy
Lengow Academy hizo un comentario,
Please, please, please, make sure the classic view will not be turned off! As admin we definitely need this feature for training new agents and moreover troubleshootings. Otherwise we cannot see what agents are seeing and need them to log in to their account and share it with us will we are doing tests to optimise their Zendesk journey.
Thanks a lot!
Ver comentario · Publicado 13 oct 2021 · Lengow Academy
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Lengow Academy creó una publicación,
Bonjour,
je souhaiterais donner un accès restreint à l'équipe commerciale qui consulte les tickets Zendesk dans SalesForce à la manière d'un agent light dans Zendesk. L'objectif étant de leur permettre de consulter les tickets liés aux comptes de leurs clients et rédiger des notes internes uniquement.
Publicado 06 jul 2021 · Lengow Academy
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Lengow Academy hizo un comentario,
Hi Rob Stack,
Thank you for this article!
I thought I've read an article about how to easily onboard new agents on Zendesk providing them the possibility to get to know Zendesk interface and work on common request, in a secured environnement where answer can't be sent to clients. The option offered to kind of duplicate request and made them reviewed by a team member.
Is it something available in Zendesk?
Thank you for your help!
Kind regards,
Clothilde
Ver comentario · Publicado 11 ene 2021 · Lengow Academy
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