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Agyeman Danso's Avatar

Agyeman Danso

Incorporación 15 abr 2021

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Última actividad 25 sept 2024

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26

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10

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8

RESUMEN DE LA ACTIVIDAD

Última actividad de Agyeman Danso

Agyeman Danso hizo un comentario,

ComentarioSetting up Agent Workspace

Lisa Kelly  I would like to opt out of moving to workspace. How can I do that. Our team has 0 need for chat, ai bots, etc. 

Ver comentario · Publicado 25 sept 2024 · Agyeman Danso

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Agyeman Danso hizo un comentario,

ComentarioEnd users and organizations

Thank you for finally adding this feature been waiting for years. 

Ver comentario · Publicado 29 ago 2024 · Agyeman Danso

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Agyeman Danso hizo un comentario,

Comentario de la comunidad Q&A - Help center and community

Thanks this was very helpful. Updated my CSS. Simple enough.

 

Ver comentario · Publicado 30 jun 2023 · Agyeman Danso

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Agyeman Danso hizo un comentario,

ComentarioGlobal security and user access

Any way to have 2fa send code to email addresses?

Ver comentario · Publicado 01 jun 2022 · Agyeman Danso

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Agyeman Danso hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

Any updates on this feature? We would at minimum like to have the exact same status' on both agent side and end user side.

Support Ticket Help Center request
New New
Open Open
Pending Pending
On-hold On-hold
Solved Solved
Closed Closed

Ver comentario · Publicado 27 may 2022 · Agyeman Danso

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Agyeman Danso hizo un comentario,

Comentario de la comunidad Feedback - Help Center (Guide)

Any updates on this? We really want our end users to see the same status as the agents. Not sure why anyone would have ever created the status' to be different, it doesn't make any sense. Lets fix this please.

Ver comentario · Publicado 25 may 2022 · Agyeman Danso

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Agyeman Danso creó una publicación,

Publicación Feedback - Ticketing system (Support)

Ability to customize or mimic the support ticket statuses Help Center users.

Not sure why we wouldn't just have the same status' on both sides. If a ticket is On-hold on agent side, it should say On-hold on the end users side too.

Support Ticket Help Center request
New Open
Open Open
Pending Awaiting your reply
On-hold Open
Solved Solved
Closed Solved

Publicado 25 may 2022 · Agyeman Danso

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Agyeman Danso hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

Please tell me you are all working on this.

Ver comentario · Publicado 25 may 2022 · Agyeman Danso

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