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Wendell Joost's Avatar

Wendell Joost

Incorporación 15 abr 2021

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Última actividad 22 oct 2021

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Última actividad de Wendell Joost

Wendell Joost hizo un comentario,

ComentarioCustomer management and profiles

We've notice that when we change the Requester for a ticket, the new Requester gets notifications when a Public Reply is added, and the old Requester gets notifications of the Public Reply and the Internal Note (to include the text of both Public Reply and Internal Note.)

Is there a way to change Requester and ensure that the old Requester stops receiving notifications?

Ver comentario · Publicado 19 mar 2021 · Wendell Joost

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