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Judd Higgins's Avatar

Judd Higgins

Incorporación 15 abr 2021

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Última actividad 27 oct 2021

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54

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45

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6

RESUMEN DE LA ACTIVIDAD

Última actividad de Judd Higgins

Judd Higgins hizo un comentario,

Comentario de la comunidad Feedback - Reporting and analytics (Explore)

I second this.  I wrote into Zendesk Support last year when Explore Queries were unable to filter our specific tags.  Zendesk, please see Ticket: https://support.zendesk.com/hc/requests/4822662

We need the ability to exclude tickets with certain tags from our metrics and I was told this was not available last August.


Thanks!

Ver comentario · Publicado 21 jul 2020 · Judd Higgins

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Judd Higgins hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

Yes, please.  I have 300+ Drop Down Ticket Fields to add to the system.

Ver comentario · Publicado 29 mar 2019 · Judd Higgins

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Judd Higgins hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

We absolutely need this feature to be able to clean up tags and tickets assigned to the wrong group.  It is disappointing to see that this has been a Feature Request for over 10 years.

Ver comentario · Publicado 28 feb 2019 · Judd Higgins

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