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Stef Viveen

Incorporación 15 abr 2021

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Última actividad 25 may 2022

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RESUMEN DE LA ACTIVIDAD

Última actividad de Stef Viveen

Stef Viveen hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

I find it very strange that side conversations, now a ZD core feature, is still not available via the mobile app..

Ver comentario · Publicado 13 sept 2021 · Stef Viveen

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Stef Viveen hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

Agreed, we would love to have an MS teams integrations for our side conversations!

Ver comentario · Publicado 29 abr 2021 · Stef Viveen

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Stef Viveen hizo un comentario,

Comentario de la comunidad Q&A - Tickets and email

Thanks Renee !

A lot of work.. #rolling eyes. 
But. It will do.

I guess I''ll get to work than.

Cheers

 

Ver comentario · Publicado 29 sept 2017 · Stef Viveen

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Stef Viveen hizo un comentario,

Comentario de la comunidad Q&A - Tickets and email

Thanks Dipesh, But that is not what I meant.

I want to create 1 view where 1 agent sees the internal notes where only he/she is mentioned in.
This Trigger + View needs to be "reproduced" for every single user and that in the most simple way.

Is there a way to do that? (hoping Renee is wrong.. :) ) Or should we stick to Outlook for internal note mentions..?

 

Ver comentario · Publicado 21 sept 2017 · Stef Viveen

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Stef Viveen hizo un comentario,

Comentario de la comunidad Q&A - Tickets and email

Hi Jessie,

I have built a "My Internal notifications" view using this topic, great!
Same as Renee, I also have a large number of agents to provide views for. (50 and counting)

Is there a way to make available a "My Internal notifications view" as default for all agents, without having to set this up separately for each and every agent?

Ver comentario · Publicado 19 sept 2017 · Stef Viveen

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