Scott C

Claudia, Please pass along to the team that many (I've seen posts in other areas) are not happy with the inability to set notification sounds. My small business runs 24x7x365 and tickets are EXTREMELY important to resolve quickly. Many times I simply don't hear the notification sound. IOS and Android are wonderful devices with all kinds of sound/volume capabilities and I (we?) find it a weakness in coding design that prohibits us from using capabilities of the devices. Respectfully requested, Scott