Oliver Tietze
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Última actividad de Oliver Tietze-
Oliver Tietze hizo un comentario,
"Zendesk recommends uninstalling this app if you’re using native ticket redaction in the Agent Workspace." We would follow the recommendation BUT there is a BUG in the 'native' redaction: Internal ...
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Oliver Tietze creó una publicación,
Support/Agent workspace: Allow redaction in internal comments generated by merge
Feature Request Summary: Zendesk Support Agent Workspace should allow content redaction from any internal comments. Currently, only 'merge'-generated internal comments are excluded, the 3-dot men...
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Oliver Tietze hizo un comentario,
Dave Dyson it seems that page had gone missing or I have no access. We need a CAPTCHA, we can't switch it on, but also we don't see it on the 'new request' form, neither ANY helpful information in ...
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Oliver Tietze hizo un comentario,
@... is there ANY update about this, "being on the roadmap" in 2021, "starting discovery" early 2022?I was sure I read an announcement in one of the various product change logs, but I cannot find i...
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Oliver Tietze hizo un comentario,
Doesn't exist anymore after migration to 'Admin center' But you could go to status.zendesk.com and enter your Zendesk subdomain. The pod will be shown there.
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Oliver Tietze hizo un comentario,
It makes no sense to prevent selecting "closed" tickets only because you can't edit them. It would make sense to disable the "edit" button instead. I frequently need to delete multiple closed ticke...
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Oliver Tietze hizo un comentario,
That all is very good thoughts jvon. And yes, the dependency between tags and most custom fields makes sure that an unwanted "Set tags" will not only destroy tags, but rather the whole ticket. With...
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Oliver Tietze hizo un comentario,
Also theres is MANY suggestions to clearly separate "Delete ALL Tags" from the mysterious "Set Tags" option, i. e. this one https://support.zendesk.com/hc/en-us/community/posts/4409775035802-Replac...
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Oliver Tietze hizo un comentario,
I second the suggestion to CLEARLY distinct between "set tags" and "add tags". It's the same in other languages (German: "Stichwort hinzufügen" vs. "Stichwort festlegen"). Alternatively, a double s...
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Oliver Tietze hizo un comentario,
Elon (Yurii Martyniak) could you please go into detail: how can this help to include HTML in Dynamic content? Would it have to be part of the Liqiud block, i. e. {{'<a href="xxx">Link</a>'}}? (I tr...