Oliver Tietze
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Actividad reciente de Oliver Tietze-
It seems that this was NOW rolled out without further notice, breaking the learned workflows of our Agent team (another time...)The question above For the EAP, if we sign up is this an on/off swit...
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Please implement it, there is NO reason to exclude it, especially as the new interface now dynamically shows the available optione (Edit, Delete...) to select from, and for Closed Tickets this coul...
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Hey all, I'm not sure if I miss something here. We're working with conditional fields for agents successfully. Now we plan to activate the "Request new ticket" end-user form, and we want a few fiel...
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Taking away needed and useful functionalty for "performance" reasons means you are riding the wrong horse. Fix your performance issues instead... It was bad enough to see "Subject" sorting go for ...
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"Zendesk recommends uninstalling this app if you’re using native ticket redaction in the Agent Workspace." We would follow the recommendation BUT there is a BUG in the 'native' redaction: Internal ...
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Dave Dyson it seems that page had gone missing or I have no access. We need a CAPTCHA, we can't switch it on, but also we don't see it on the 'new request' form, neither ANY helpful information in ...
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@... is there ANY update about this, "being on the roadmap" in 2021, "starting discovery" early 2022?I was sure I read an announcement in one of the various product change logs, but I cannot find i...
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Doesn't exist anymore after migration to 'Admin center' But you could go to status.zendesk.com and enter your Zendesk subdomain. The pod will be shown there.
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It makes no sense to prevent selecting "closed" tickets only because you can't edit them. It would make sense to disable the "edit" button instead. I frequently need to delete multiple closed ticke...
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That all is very good thoughts jvon. And yes, the dependency between tags and most custom fields makes sure that an unwanted "Set tags" will not only destroy tags, but rather the whole ticket. With...