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Matt Beesley
Incorporación 15 abr 2021
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Última actividad 24 sept 2024
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Última actividad de Matt Beesley
Matt Beesley hizo un comentario,
Is it possible to create macros that have both an internal note and a public comment at the same time?
Ver comentario · Publicado 10 sept 2024 · Matt Beesley
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Matt Beesley hizo un comentario,
Hi there,
I have an Enterprise account and hoping to transition from the default workspace to the contextual agent workspace, can I try it out in the sandbox before going ahead?
Ver comentario · Publicado 12 jun 2023 · Matt Beesley
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Matt Beesley creó una publicación,
Not all departments in my company work within Zendesk and we need to send template emails with instructions and would like to set the requester to a specific email address.
Publicado 21 mar 2023 · Matt Beesley
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Matt Beesley hizo un comentario,
I would like a placeholder that would work in the same way {{ticket.created_at_with_time}} but have {{side conversation.created_at_with_time}} but found that this is not possible
Ver comentario · Publicado 21 mar 2023 · Matt Beesley
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Matt Beesley creó una publicación,
Publicado 21 mar 2023 · Matt Beesley
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Matt Beesley hizo un comentario,
Is there a way to set up a drop down field that has options for the end user but other options for agents only?
Ver comentario · Publicado 06 nov 2022 · Matt Beesley
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