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Matt Beesley's Avatar

Matt Beesley

Incorporación 15 abr 2021

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Última actividad 24 sept 2024

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Última actividad de Matt Beesley

Matt Beesley hizo un comentario,

ComentarioTicket management

Is it possible to create macros that have both an internal note and a public comment at the same time?

Ver comentario · Publicado 10 sept 2024 · Matt Beesley

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Matt Beesley hizo un comentario,

ComentarioTicket customization

Hi there,

 

I have an Enterprise account and hoping to transition from the default workspace to the contextual agent workspace, can I try it out in the sandbox before going ahead?

 

Ver comentario · Publicado 12 jun 2023 · Matt Beesley

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Matt Beesley creó una publicación,

Publicación Feedback - Ticketing system (Support)

Not all departments in my company work within Zendesk and we need to send template emails with instructions and would like to set the requester to a specific email address.

Publicado 21 mar 2023 · Matt Beesley

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Matt Beesley hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

I would like a placeholder that would work in the same way {{ticket.created_at_with_time}} but have {{side conversation.created_at_with_time}} but found that this is not possible

Ver comentario · Publicado 21 mar 2023 · Matt Beesley

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Matt Beesley creó una publicación,

Publicación Feedback - Ticketing system (Support)

Publicado 21 mar 2023 · Matt Beesley

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Matt Beesley hizo un comentario,

ComentarioTicket customization

Is there a way to set up a drop down field that has options for the end user but other options for agents only?

Ver comentario · Publicado 06 nov 2022 · Matt Beesley

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