Rudolph Beaton

1. Account
2. ...
3. Accounts and billing
4. Buying the Advanced Data Privacy and Protection add-on

Sylvia Moon - It seems clear to me that Zendesk's new leadership are the hellbent on squeezing every possible dime out of their customers. Just like encouraging folks to move over to Messaging and ...

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• Rudolph Beaton
• Creación 30 de noviembre de 2023 18:04
• 2 votos

1. Comunidad
2. User Groups
3. Admin User Group October 2023 Meetup Recap - The Future is Now

Will there be a recording released? I'd love to check it out!

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• Rudolph Beaton
• Creación 8 de noviembre de 2023 21:50
• 1 voto

1. Objects and rules
2. ...
3. Routing
4. Setting up Guided mode

Hey Zendesk team,Heads up that putting agents in Guided Mode removes their access to the suspended queue. This was a surprise to us and is not documented here. Please add to the article! Thank you!

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• Rudolph Beaton
• Creación 7 de noviembre de 2023 19:09
• 0 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Prioritizing unassigned tickets that have multiple updates/responses from end user

Shmuel Holzman - Thank you for sharing this recipe! It gets me closer to what achieving what the OP is asking about. Some questions:For trigger 2, shouldn't that be Ticket is Updated rather than Cr...

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• Rudolph Beaton
• Creación 3 de noviembre de 2023 23:17
• 0 votos

1. Account
2. ...
3. Accounts and billing
4. Buying the Advanced Data Privacy and Protection add-on

This should come with an existing Suite subscription of some level. What's the point in selling something called "Suite" if so many add-ons continue to be developed? It makes moving off the old ala...

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• Rudolph Beaton
• Creación 1 de noviembre de 2023 21:56
• 3 votos

1. Account
2. ...
3. Global security and user access
4. Monitoring agent activity with the Access Log API

This should come with an existing Suite subscription of some level. What's the point in selling something called "Suite" if so many add-ons continue to be developed? It makes moving off the old ala...

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• Rudolph Beaton
• Creación 1 de noviembre de 2023 21:56
• 1 voto

1. Agent guide
2. Ticket basics
3. About the Zendesk Agent Workspace

h_sz_ke - Zendesk hiding more and more features behind a paywall is an upsetting trend I've also noticed. They did the same thing with Messenger and MAU's. We recently switched over from Enterprise...

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• Rudolph Beaton
• Editado 20 de octubre de 2023 20:07
• 2 votos

1. Zendesk updates
2. Announcements
3. Announcing changes to the trigger conditions and actions drop-down menus

Shishir Sharma This is change is not good for us. Check this out: https://app.screencast.com/oT08bhsHoCt0PThis change it SO much harder to build triggers because I now have to scroll through years ...

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• Rudolph Beaton
• Creación 27 de septiembre de 2023 18:01
• 4 votos

1. Comunidad
2. Zendesk Suite Q&A
3. Zendesk Monthly active users cost

+1 to this question

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• Rudolph Beaton
• Creación 11 de agosto de 2023 16:25
• 1 voto

1. Comunidad
2. Zendesk Suite Q&A
3. Was the attachment downloaded or viewed?

I don't think this question is answered... I would also like to know if it's possible to tell which users have accessed or downloaded a file.

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• Rudolph Beaton
• Creación 7 de agosto de 2023 17:24
• 0 votos