Rudolph Beaton
Zendesk Manager at GoFundMe
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Actividad total316
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Última actividad
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Resumen de la actividad
Última actividad de Rudolph Beaton-
Rudolph Beaton hizo un comentario,
Toby Sterrett - Great to hear! Thank you!
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Rudolph Beaton hizo un comentario,
Toby Sterrett - Any update here? We're currently forced to delete to entire tickets if PII ends up in a side convo.
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Rudolph Beaton hizo un comentario,
Adding my voice to the chorus of folks requesting the ability to natively disable signatures in SMS
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Rudolph Beaton hizo un comentario,
Toby Sterrett - Any update on this issue being tackled? This is preventing us from utilizing Side Conversations in many cases, because our dynamic content signatures don't render properly, which is...
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Rudolph Beaton hizo un comentario,
This would be critical for us! We currently don't use child tickets because our agents can't easily use macros once that conversations starts.
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Rudolph Beaton hizo un comentario,
Christine Felicia - Thanks! I left a comment on that article. Just to be super clear, our team will not consider moving to Messaging until this feature is implemented.
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Rudolph Beaton hizo un comentario,
Hi @ayush, Christine Felicia - Just adding my voice as another customer. Our team will not be moving to Messaging until this functionality is implemented. Thank you for your hard work!
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Rudolph Beaton hizo un comentario,
Hi Christine Felicia, Are there plans to introduce the ability to ban a customer in Messaging without having to purchase SunCo? For those of us not on Suite Enterprise, moving to Messaging is alrea...
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Rudolph Beaton hizo un comentario,
Wooo, thanks for doing that, Colleen Hall!
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Rudolph Beaton hizo un comentario,
Good. Russia should be a pariah state until it can play nice with its neighbors.