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Dream

Incorporación 15 abr 2021

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Última actividad 27 dic 2023

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Dream hizo un comentario,

Comentario de la comunidad Q&A - Reporting and analytics

Thank you @... I will try DATEDIFF function but I'm a bit confused how to use it.

Ver comentario · Publicado 29 abr 2021 · Dream

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ComentarioGeneral questions about live chat

Excuse me what is definition of "Not Engaged" in Chat Completion?

Ver comentario · Publicado 29 abr 2021 · Dream

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Dream creó una publicación,

Publicación Q&A - Reporting and analytics

I have 2 problems:

1.  I want to calculate duration between Ticket created - Timestamp and Update - Timestamp. How can I do it ? I tried to customize a calculated attribute but seem Explore does not work. 

2. I want to display just the first and last update of each ticket. Are there any way to specify order of updated timestamp?

Note: [---] IT Department Copy is from Changes - New Value

Publicado 23 abr 2021 · Dream

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ComentarioSetting up and managing community

Is there automation or tool that automated add badge to users when they contribute (posts and comments) more in level like badge?   

Ver comentario · Publicado 19 abr 2021 · Dream

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ComentarioAdditional ticket channels

If Live chat for Agent Workspace is not ended, Can I search for text in the ticket? 

Example 

A customer chatted and called us for cancelling their order (Order No. LR923-43E-3242). But our agent cannot search for an order number)

Ver comentario · Publicado 17 mar 2021 · Dream

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ComentarioZendesk messaging

My instance does not have an attach file button at Zendesk Messaging Widget. How could I get that button?

Ver comentario · Publicado 02 mar 2021 · Dream

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Comentario de la comunidad Q&A - Reporting and analytics

Hi,

[Changes - Field name] = "group_id"

May I change "group_id" to "role_id"?

Is this syntax practical, if I want to check the custom roles change? (Support Enterprise Plan)

Ver comentario · Publicado 11 feb 2021 · Dream

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