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Arjan Vermeulen's Avatar

Arjan Vermeulen

Incorporación 15 abr 2021

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Última actividad 27 oct 2021

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Última actividad de Arjan Vermeulen

Arjan Vermeulen hizo un comentario,

Comentario de la comunidad Q&A - Objects, workspaces, and rules

Thanks Acenerate! Looks like this could be very helpful. I will certainly look into this.

 

Cheers.
Arjan Vermeulen

Ver comentario · Publicado 02 jun 2020 · Arjan Vermeulen

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Arjan Vermeulen hizo un comentario,

Comentario de la comunidad Q&A - Objects, workspaces, and rules

Thanks, Ill have a look at this but I do not believe it's an option to instruct customers to type the word escalate. This should be easy for them by just pressing a button.

Regards,

Arjan Vermeulen

Ver comentario · Publicado 06 mar 2020 · Arjan Vermeulen

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Arjan Vermeulen creó una publicación,

Publicación Q&A - Objects, workspaces, and rules

Good Day,

I would like to add/have an escalate button within support tickets where the customer can click on in case he is not satisfied. When he clicks on the button an email should be send to one or multiple users and the customer should be notified that the ticket was escalated and the will be contacted shortly.

Thanks,

Arjan Vermeulen

Publicado 25 feb 2020 · Arjan Vermeulen

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