Ruth Nogueron
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Actividad reciente de Ruth Nogueron-
Thank you, @...; though, that is not what we are looking for (we already automate scheduled task tickets), we would like this so that we can save our Agents time in creating ad-hoc tickets, but the...
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I would LOVE to see this feature! Apparently, it's possible via API (Creating new tickets automatically using triggers), but I just don't have the time or resources to become proficient in API righ...
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We have this ability in Insights and it is critical to our Business needs to be able to use Analytics to pull Organization information and trends, regardless of ticket count (even if it is 0).
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I agree, it is very frustrating not to be able to choose whether to keep the attribute cells merged and include active filters when downloading the report.
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Vincent - Can you clarify the logic for this, am I correct in my understanding here?: 1. You edit an existing query (maybe metrics, filters, name) 2. The data in the query on the DB updates (metric...
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This is very frustrating for our team; Just as multiple users can view Reports in Insights at the same time, we need the ability for multiple users to view Queries at the same time as well. We woul...
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We are definitely interested in additional customization options for the feedback survey - we would like the ability to require a comment or reason selection in order for negative feedback to be su...