Ruth Nogueron

1. Comunidad
2. Feedback - Reporting and analytics (Explore)
3. Report on Received At Email Address

Piling on here, please add this to Explore. This is yet another basic item that is missing from the move from GoodData.

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• Ruth Nogueron
• Creación 28 de abril de 2022 20:42
• 2 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Allow me to Bulk Update Agent Groups

Tom Dupuche I'd also like an update on this. Our org and use of Zendesk has grown significantly and we are now using Zendesk for much more than just our Support team. We've decided we need to updat...

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• Ruth Nogueron
• Creación 29 de enero de 2022 14:41
• 0 votos

1. Comunidad
2. Feedback - Reporting and analytics (Explore)
3. Query name is not updating on Explore custom dashboard

I agree with the above sentiments, editing a query name should edit the name in all dashboards (otherwise, you run into a problem where if you are trying to look up a query in a dashboard, you can'...

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• Ruth Nogueron
• Creación 19 de mayo de 2021 16:14
• 1 voto

1. Comunidad
2. Feedback - Reporting and analytics (Explore)
3. NULL Values in Metrics

Thank you! This was EXACTLY what I needed!

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• Ruth Nogueron
• Creación 30 de abril de 2021 14:27
• 0 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Create new ticket with triggers

Thanks! I'll look into that.

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• Ruth Nogueron
• Creación 26 de marzo de 2021 12:57
• 0 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Create new ticket with triggers

Thank you, @...; though, that is not what we are looking for (we already automate scheduled task tickets), we would like this so that we can save our Agents time in creating ad-hoc tickets, but the...

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• Ruth Nogueron
• Creación 25 de marzo de 2021 19:46
• 0 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Create new ticket with triggers

I would LOVE to see this feature! Apparently, it's possible via API (Creating new tickets automatically using triggers), but I just don't have the time or resources to become proficient in API righ...

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• Ruth Nogueron
• Creación 25 de marzo de 2021 17:59
• 0 votos

1. Comunidad
2. Feedback - Reporting and analytics (Explore)
3. Query name is not updating on Explore custom dashboard

Vincent - Can you clarify the logic for this, am I correct in my understanding here?: 1. You edit an existing query (maybe metrics, filters, name) 2. The data in the query on the DB updates (metric...

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• Ruth Nogueron
• Creación 6 de febrero de 2020 15:20
• 0 votos

1. Comunidad
2. Feedback - Reporting and analytics (Explore)
3. Allow multiple people to view a query

This is very frustrating for our team; Just as multiple users can view Reports in Insights at the same time, we need the ability for multiple users to view Queries at the same time as well. We woul...

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• Ruth Nogueron
• Creación 19 de diciembre de 2019 22:05
• 1 voto