Ruth Nogueron
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Votos20
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Votos de actividad por Ruth Nogueron-
We are definitely interested in additional customization options for the feedback survey - we would like the ability to require a comment or reason selection in order for negative feedback to be su...
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Yes, this would be very helpful. Our agents are in multiple 'shared' groups, but we have separate reporting that is tied to their custom role. It would be much easier to be able to filter by role, ...
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Piling on here, please add this to Explore. This is yet another basic item that is missing from the move from GoodData.
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Yes, this is a total pain point; we have to remember to track down each Dashboard that a query is in to make sure we edit and publish it again.
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This is very frustrating for our team; Just as multiple users can view Reports in Insights at the same time, we need the ability for multiple users to view Queries at the same time as well. We woul...
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I agree with the above sentiments, editing a query name should edit the name in all dashboards (otherwise, you run into a problem where if you are trying to look up a query in a dashboard, you can'...
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@... is there an update here? As far as I can tell, we're still just getting raw data when downloading in Excel format. I thought this was set to be corrected in 2020. Thanks!
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Thank you @...!
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Tom Dupuche I'd also like an update on this. Our org and use of Zendesk has grown significantly and we are now using Zendesk for much more than just our Support team. We've decided we need to updat...
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I would LOVE to see this feature! Apparently, it's possible via API (Creating new tickets automatically using triggers), but I just don't have the time or resources to become proficient in API righ...