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Chris Boyd's Avatar

Chris Boyd

Incorporación 15 abr 2021

·

Última actividad 09 ene 2025

Zendesk Luminary

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97

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30

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60

RESUMEN DE LA ACTIVIDAD

Última actividad de Chris Boyd

Chris Boyd hizo un comentario,

ComentarioCustomer portal

Hi!

I notice in the latest Copenhagen theme (3.10) the document.addEventListener function seems to have been replaced with window.addEventListener which means that the below method of changing the 'Submit a request' everywhere no longer works - the submit a request in the header is changed but no longer a hyperlink.  Does anyone have a workaround?

 document.addEventListener('DOMContentLoaded', function():

// translate 'submit a request' to 'contact us'
Array.prototype.forEach.call(document.querySelectorAll('a,h1,li'), function(a) {
if (a.textContent.includes("Submit a request")) {
a.textContent = 'Contact Us';
}
});

 

Thanks in advance! 

Ver comentario · Editado 31 jul 2023 · Chris Boyd

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Chris Boyd creó una publicación,

Publicación Feedback - Chat and Messaging (Chat)

We are using Zendesk Messaging with the Agent Workspace and have completely lost the ability to:

1. ban users by email
2. ban users by IP

Our agents are now being subjected to multiple, repeated, abusive messages and there is nothing we can do to stop them.  Please re-instate this basic feature for Zendesk Messaging customers.

Publicado 03 feb 2022 · Chris Boyd

20

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Chris Boyd hizo un comentario,

Comentario de la comunidad Feedback - Chat and Messaging (Chat)

It's another +1 from me.

Language and translation is a core part of our business and products, so having no control over Flow Builder texts is really disappointing and could potentially affect our brand image when the translations are poor.  We have dedicated teams specifically for translating and we can't take advantage of this when using Flow Builder.  In the long term, we may have to integrate a third party solution that does provide this.

Hopefully you can add this important feature to your roadmap, so we have the same customisation we're used to in Guide and Support.

Ver comentario · Publicado 26 nov 2021 · Chris Boyd

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Chris Boyd creó una publicación,

Publicación Developer - Zendesk SDKs

Hi,

We will be running a notification in our app with a link to a help centre article, and we would prefer if the help centre article opened in the Zendesk Support SDK, rather than opening the mobile help centre in WebView.  Is this possible?  I've checked the documentation for the Classic Support SDK but couldn't find this.
Thanks!

Publicado 10 nov 2021 · Chris Boyd

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1

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Chris Boyd hizo un comentario,

Comentario de la comunidad Feedback - Reporting and analytics (Explore)

Hi @..., is there an update on the release timeline for the Gather dataset in Explore?

Ver comentario · Publicado 01 sept 2021 · Chris Boyd

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Chris Boyd hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

Lots of votes to add this to the AW!  Any word from a Zendesk Product Manager - is it on the roadmap?

Ver comentario · Publicado 23 jul 2021 · Chris Boyd

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Chris Boyd hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

This is the most frustrating missing feature among our team.  Please add it to the Agent Workspace 🙏🏻

Ver comentario · Publicado 01 jul 2021 · Chris Boyd

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