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[Asthenis]

Incorporación 15 abr 2021

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Última actividad 16 oct 2024

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RESUMEN DE LA ACTIVIDAD

Última actividad de [Asthenis]

[Asthenis] hizo un comentario,

ComentarioTickets – Notions élémentaires

Bonjour, 
Est-il possible de rechercher avec l'IP du client svp ? 
merci d'avance pour votre retour,

Ver comentario · Publicado 01 sept 2023 · [Asthenis]

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[Asthenis] hizo un comentario,

Comentario de la comunidad Feedback - Chat and Messaging (Chat)

To secure the processing of chat requests, we absolutely need to have the IP of the customer who contacts us to identify him as the owner of the account linked to the request and thus intervene on his account. 
This information is essential for us! 

Ver comentario · Publicado 15 jun 2022 · [Asthenis]

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[Asthenis] creó una publicación,

Publicación Feedback - Ticketing system (Support)

For one type of request, the tickets have a lot of content and are not displayed in full. Indeed, we have to click on "..." to have the whole content.

We noticed that the search engine does not take into account the content not displayed. Is it possible to take it into account please?

Publicado 01 jul 2021 · [Asthenis]

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[Asthenis] hizo un comentario,

Comentario de la comunidad Feedback - Voice (Talk)

I also vote for this option. We need to schedule exceptional closures for training sessions, corporate events ... and to broadcast a specific message during this closing time slot.
The solutions proposed today are not satisfactory because they are a source of error/forgetting.

Ver comentario · Publicado 30 dic 2019 · [Asthenis]

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[Asthenis] creó una publicación,

Publicación Feedback - Voice (Talk)

As part of the setting of the SVI, it would be interesting to have the possibility to schedule the hang-up of the call after listening to a message following a choice in the SVI. Indeed, a choice can be put in place only to deliver information, which does not require the processing of an agent.

We would just have to select in the action field "hang up"

Publicado 05 dic 2019 · [Asthenis]

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