Búsquedas recientes
No hay búsquedas recientes

skwitz
Incorporación 15 abr 2021
·
Última actividad 24 feb 2022
Seguimientos
0
Seguidores
2
Actividad total
13
Votos
2
Suscripciones
6
RESUMEN DE LA ACTIVIDAD
INSIGNIAS
ARTÍCULOS
PUBLICACIONES
COMENTARIOS DE LA COMUNIDAD
COMENTARIOS DE ARTÍCULOS
RESUMEN DE LA ACTIVIDAD
Última actividad de skwitz
skwitz hizo un comentario,
Chris Drylie We (Reddit) would love to be involved in this if we're not already on your list!
Ver comentario · Publicado 24 feb 2022 · skwitz
0
Seguidores
1
Voto
0
Comentarios
skwitz hizo un comentario,
Reddit here! We would also love this type of integration. We support our users in r/help, r/bugs, and r/redditmobile. We get about 10k posts/month to these subs combined and currently have to have a script running that will send us a modmail message that gets piped into Zendesk. It's super hacky and only gives us limited information. An official integration would be fantastic.
Ver comentario · Publicado 20 oct 2021 · skwitz
0
Seguidores
1
Voto
0
Comentarios
skwitz creó una publicación,
Currently, on the contact form, the URL will change based on that first/main drop down field. We'd love for it to also change based on any other drop downs that change/pop up. This would be super useful to direct folks to the exact form they need to use for the issue they're talking about.
Publicado 14 jun 2021 · skwitz
0
Seguidores
2
Votos
1
Comentario
skwitz hizo un comentario,
Doesn't look like there's been much/any movement on this in 4 years, but Reddit would love to have this ability as well.
Ver comentario · Publicado 18 jun 2020 · skwitz
0
Seguidores
0
Votos
0
Comentarios
skwitz hizo un comentario,
We're running into this issue as well. In our case, we have a bunch reasons that we might want to reassign a ticket to our Anti-Evil Team, but there's currently no way to search for keywords unless they're in the title of the macro. It would be great if the macro search field also looked at the description of the macro so you could have a bunch of keywords there or even a separate keyword field altogether. As it stands now, our agents need to either memorize all the reasons, constantly refer to a cheat sheet, or create a bunch of different macros (which I'm about to do) to try to reduce brain cycles.
Ver comentario · Publicado 25 ene 2020 · skwitz
0
Seguidores
3
Votos
0
Comentarios