Zac Garcia

1. Comunidad
2. Zendesk on Suite best practices
3. Knowledge Manager Roundtable: How do you measure self-service activity and knowledge base usefulness?

@Rob- I would focus on categorizing your inbound requests (including via phone and chat). Can you tag those interactions in some way? I would then correlate them to the content available in your He...

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• Zac Garcia
• Creación 14 de febrero de 2018 18:44
• 0 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. [Out of Office App] Allow Team Leads to Change Agent Status

Thanks Kyle - yep I knew that was completely impossible as it currently stands, and would love to see some improvements to the product that allow for it.

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• Zac Garcia
• Creación 9 de octubre de 2019 17:01
• 0 votos

1. Comunidad
2. Feedback - Help Center (Guide)
3. Help Center Articles containing both internal and external content

It would be awesome if this was supported at the server level. It would really simplify some elements of content management, and be more secure than hiding content with JS (right now, it makes the ...

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• Zac Garcia
• Creación 23 de junio de 2017 21:43
• 0 votos