Zac Garcia
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Actividad reciente de Zac Garcia-
Hi all, We have challenges around this as well (I think every organization managing live service products struggles in this area). We have tried some similar solutions to yours (I love your problem...
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@Rob- I would focus on categorizing your inbound requests (including via phone and chat). Can you tag those interactions in some way? I would then correlate them to the content available in your He...
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I also feel the need for this 😉 However, I feel that it should be manual. For example, I may simply update an article to edit punctuation - in those cases, I don't want to reset the helpfulness rat...
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This is also very important to our workflows. The use case is as follows: End user sends email to our Zendesk. First Reply Time SLA goal is set. Zendesk Agent replies to End User. First Reply Time...
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Want to +1 this feature. As we manage onboarding and offboarding, we use Insights to manage lists of agents. Custom Fields import relevant data to Insights, such as whether they are a Light Agent o...
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This is really helpful, Daniel. Thank you!
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It would be awesome if this was supported at the server level. It would really simplify some elements of content management, and be more secure than hiding content with JS (right now, it makes the ...
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@Tobias my bad! Try here: https://support.zendesk.com/hc/en-us/community/posts/203425746-Add-cc-field-to-view-filters
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Please add your feedback to this feature request! https://support.zendesk.com/hc/en-us/community/posts/115000451988-Create-a-Zendesk-view-with-mentions-. You can also vote if you are interested.
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Agree. One of the first pieces of feedback from our agents who started on Zendesk was the notifications feed. A way to dismiss or "mark read" would be really helpful to our workflow - otherwise, th...