Zac Garcia
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Votos de actividad por Zac Garcia-
Hi all, Quick update on what we're doing: We use a custom dropdown field called "Received At" (not to be confused with "Received at" in business rules). We add each email address to the custom Rece...
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I also feel the need for this 😉 However, I feel that it should be manual. For example, I may simply update an article to edit punctuation - in those cases, I don't want to reset the helpfulness rat...
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Want to +1 this feature. As we manage onboarding and offboarding, we use Insights to manage lists of agents. Custom Fields import relevant data to Insights, such as whether they are a Light Agent o...
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@Tobias my bad! Try here: https://support.zendesk.com/hc/en-us/community/posts/203425746-Add-cc-field-to-view-filters
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Please add your feedback to this feature request! https://support.zendesk.com/hc/en-us/community/posts/115000451988-Create-a-Zendesk-view-with-mentions-. You can also vote if you are interested.
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Hi all, We have challenges around this as well (I think every organization managing live service products struggles in this area). We have tried some similar solutions to yours (I love your problem...
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This is really helpful, Daniel. Thank you!
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@Rob- I would focus on categorizing your inbound requests (including via phone and chat). Can you tag those interactions in some way? I would then correlate them to the content available in your He...
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Thanks Kyle - yep I knew that was completely impossible as it currently stands, and would love to see some improvements to the product that allow for it.
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It would be awesome if this was supported at the server level. It would really simplify some elements of content management, and be more secure than hiding content with JS (right now, it makes the ...