Zac Garcia
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Actividad reciente de Zac Garcia-
[Out of Office App] Allow Team Leads to Change Agent Status
We have a large number of agents in our Zendesk, operating across several locations. Frequently, we will need to engage the OOO status using the OOO App on behalf of one of our agents, especially i...
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Support: Restrict Attachments by File Type
RespondidaZendesk Support provides the ability to restrict customers from adding attachments, or to enable all attachments: https://support.zendesk.com/hc/en-us/articles/204265396-Enabling-attachments-in-tic...
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How to embed videos with a timestamp into Guide articles
Using Guide's video embed feature, it's easy to embed YouTube videos into Guide articles. Unfortunately, if you try to embed a video with a timestamp using YouTube's "Copy URL at current time" feat...
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Report on Received At Email Address
It is important that we understand which email addresses are receiving the most traffic. It would be helpful to include "Received at" email address in the ticket attributes sent to Explore.