Zac Garcia

1. Comunidad
2. Feedback - Ticketing System (Support)

We have a large number of agents in our Zendesk, operating across several locations. Frequently, we will need to engage the OOO status using the OOO App on behalf of one of our agents, especially i...

• Zac Garcia
• Creación 9 de octubre de 2019 15:41
• 13 seguidores
• 8 comentarios
• 6 votos

1. Comunidad
2. Feedback - Ticketing System (Support)

Zendesk Support provides the ability to restrict customers from adding attachments, or to enable all attachments: https://support.zendesk.com/hc/en-us/articles/204265396-Enabling-attachments-in-tic...

• Zac Garcia
• Creación 31 de mayo de 2019 15:38
• 60 seguidores
• 43 comentarios
• 32 votos

1. Comunidad
2. Tips from users - Zendesk Suite

Using Guide's video embed feature, it's easy to embed YouTube videos into Guide articles. Unfortunately, if you try to embed a video with a timestamp using YouTube's "Copy URL at current time" feat...

• Zac Garcia
• Creación 19 de octubre de 2018 21:05
• 6 seguidores
• 3 comentarios
• 1 voto

1. Comunidad
2. Feedback - Reporting and analytics (Explore)

It is important that we understand which email addresses are receiving the most traffic. It would be helpful to include "Received at" email address in the ticket attributes sent to Explore.

• Zac Garcia
• Creación 11 de julio de 2017 22:48
• 109 seguidores
• 64 comentarios
• 102 votos