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Ifra Saqlain's Avatar

Ifra Saqlain

Incorporación 15 abr 2021

·

Última actividad 16 nov 2024

Zendesk LuminaryMost Engaged Community Member - 2022Most Engaged Community Member of The Year - 2021Community Moderator

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RESUMEN DE LA ACTIVIDAD

Última actividad de Ifra Saqlain

Ifra Saqlain hizo un comentario,

Comentario de la comunidad Q&A - Tickets and email

Hi Max,

I'll get back to you soon :)

 

Thank You

Ifra

Ver comentario · Publicado 16 nov 2024 · Ifra Saqlain

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Ifra Saqlain hizo un comentario,

Comentario de la comunidad Discussion - Tips and best practices from the community

Sheena, I'll get back to you soon :), give me some hours.

Ver comentario · Publicado 13 nov 2024 · Ifra Saqlain

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Ifra Saqlain hizo un comentario,

Comentario de la comunidad Q&A - Help center and community

Hey Max,

I tried this code yet and it's working in V3.1.2

Thank You

Ver comentario · Publicado 29 oct 2024 · Ifra Saqlain

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Ifra Saqlain hizo un comentario,

ComentarioHow to customize the theme of the help center

Hi Marina Kutt,

Can I get URL of both HC to fix this issue. I think you need to use segments for your HCs.

 

Thank You

Ifra
 

 

 

 

 

Ver comentario · Publicado 22 oct 2024 · Ifra Saqlain

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Ifra Saqlain hizo un comentario,

Comentario de la comunidad Discussion - Tips and best practices from the community

Hi Jenny,I hope you got your solution as well if not please let me know :)

 

 

Thank You

 

Ver comentario · Publicado 02 oct 2024 · Ifra Saqlain

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Ifra Saqlain hizo un comentario,

Comentario de la comunidad Discussion - Tips and best practices from the community

Hey Hannah, I'm good I hope you also. 

 

You can use this code to autofill and then hide the both fields.

 

Step 1: Remove  'wysiwyg=true' from the form.

 

Current-

 

 

 

 

After-

 

 

 

 

Step 2: Add this given code at the bottom in the script file.

 

 

 

Code- 

 if (window.location.href.indexOf("360003074611") > -1) {
     document.querySelector('#request_subject').value= "Write your text for subject field.";
     document.querySelector('#request_description').innerHTML= "Write your text for description field.";
     document.querySelector('.request_subject').style.display= "none";
     document.querySelector('.request_description').style.display= "none";
 }

 

 

You need to remove my form ID and add your form ID where you wanna hide these fields.

 

First, open that form and then you will see the form ID in the search-bar.

 

 

 

Copy that and add in the script code here:

 

  if (window.location.href.indexOf("Add Here") > -1) {

 

 

 

If any query Feel free to ask :)

Thanks

 

Ver comentario · Publicado 02 oct 2024 · Ifra Saqlain

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Ifra Saqlain hizo un comentario,

Comentario de la comunidad Discussion - Tips and best practices from the community

Hi Christian Espinosa, thanks for the new version of code. I appreciate for your contribution :)

Ver comentario · Publicado 21 ago 2024 · Ifra Saqlain

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Ifra Saqlain hizo un comentario,

Comentario de la comunidad Q&A - Help center and community

Hi Lee, 

 

You missed the inverted coma, try this and let me know :)

$(document).ready(function() {
  removeOptions();
});


function removeOptions() {
  $('.nesty-panel').on('DOMNodeInserted', function(e){
    for(var i in optionsToRemove) {
    	$('li#' + optionsToRemove[i]).remove();
    }
  });
};

if (window.location.href.indexOf("900000000000") > -1) { // Ticket form ID for hide the drop down option
  var optionsToRemove = ['etc', 'voc']; // Ticket field option tag
	removeOptions();
}

 

Thanks

Ver comentario · Publicado 19 ago 2024 · Ifra Saqlain

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Ifra Saqlain hizo un comentario,

ComentarioUsing the knowledge base in Help Center

Hi Ivette Lavin,

 

Do you have sidebar but subsections are not showing in that?

If you explain your use case then I can answer your query better.

 

Thanks :)

Ver comentario · Publicado 09 ago 2024 · Ifra Saqlain

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Ifra Saqlain hizo un comentario,

Comentario de la comunidad Q&A - Help center and community

Hi 이지훈(Lee jihoon),

 

Please explain your use case so I'll customize the code.

 

Thanks

Ver comentario · Publicado 09 ago 2024 · Ifra Saqlain

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