Ifra Saqlain

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Help Zendesk shape the future of our UI Customization initiative

Hi Mo Rizvi, most of the time people ask to hide the default ticket field or custom ticket field from the specific user such as end-user, agent, or anonymous so every field should have options to h...

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• Ifra Saqlain
• Creación 22 de noviembre de 2023 01:42
• 1 voto

1. Comunidad
2. Zendesk Suite Q&A
3. Restricting search results

Michael Buckley,  this is my code snippet $(document).ready(function(){  $(".search-result-title a:contains(Approvals)").parentsUntil("ul").hide();});   If it's not working then definitely the clas...

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• Ifra Saqlain
• Creación 9 de noviembre de 2023 11:22
• 0 votos

1. Comunidad
2. Zendesk Explore EAP - Quick reports using natural language processing
3. Help us build AI features for Zendesk Explore

Hi The Zendesk Explore Team,   Questions are given below: List of same/common tickets of this month. List of same/common tickets of this week. List of tickets. How many customers are satisfied in ...

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• Ifra Saqlain
• Creación 9 de noviembre de 2023 10:57
• 1 voto

1. Comunidad
2. Success with Zendesk
3. FDA Compliance

Hi Carlos Piñeiro, I never made it FDA compliant but I can tell some points that will help you: Clearly describe             the issue.            the path taken during the investigation.        ...

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• Ifra Saqlain
• Creación 9 de noviembre de 2023 04:24
• 1 voto

1. Comunidad
2. Discussion - Tips and best practices from the community
3. Tip: Collapsible headers in articles or templates (accordions)

@Elizabeth Barron, something is wrong in CSS you can remove all CSS and test. I'm attaching a link of responsve table you should see once: https://www.w3schools.com/howto/tryit.asp?filename=tryhow_...

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• Ifra Saqlain
• Creación 4 de noviembre de 2023 10:11
• 0 votos

1. Comunidad
2. Success with Zendesk
3. How do you gather Feedback that comes in your tickets?

Adding a community forum is also a good approach.Creating a forum is only one time work. You don't need to add much features but add product feedback section foreach of your all products, add text ...

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• Ifra Saqlain
• Creación 3 de noviembre de 2023 09:23
• 0 votos

1. Comunidad
2. Success with Zendesk
3. Best Practices for an omni-channel tiered tech support structure

Hi Stephen Whyte,  Can you please explain something more about your query so I can share an exact solution? Thanks

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• Ifra Saqlain
• Creación 2 de noviembre de 2023 18:53
• 0 votos

1. Guide
2. ...
3. Using themes and customizing your Help Center
4. Customizing your help center theme

@Brooke Kitten, it is possible when you are creating articles with the images, you need to add some HTML tags there for popup; CSS and JS will be added or there is Bootstrap Modal as well. Another ...

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• Ifra Saqlain
• Creación 2 de noviembre de 2023 18:21
• 0 votos

1. Comunidad
2. Zendesk Suite Q&A
3. How do I display sub-sections as blocks - just as sections are displayed in the homepage?

Thank you for sharing your work with us :), it will definitely help other members.

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• Ifra Saqlain
• Creación 2 de noviembre de 2023 14:51
• 0 votos

1. Comunidad
2. Zendesk Suite Q&A
3. Changing the {{t 'submit_a_request'}} to the form title

Swapnali Padale,  See my comment in this thread https://support.zendesk.com/hc/en-us/articles/4408839332250-Customizing-your-help-center-theme?page=5#comments where I'm loading the request-list on ...

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• Ifra Saqlain
• Creación 2 de noviembre de 2023 14:40
• 0 votos