Chris Lowe

Vote up from me.

Our old ticket system was able to do this and it makes writing simple flows really easy.

Use case, new starter.

I have a PDF that is a checklist, a few of the steps is to notify the various stakeholders, I can create an email using all of the variables for the new starter. Worked a treat until we moved to Zendesk where these generated emails failed to get added to the ticket.

PLEASE ADD THIS AS A MATTER OF URGENCY, it would change my life.

 

Hi Zendesk,

Add another plus one to this feature request.

We use guide for documenting instruction sets, it is critical that any changes are notified to our technician end users.

Please, please, please add the ability to optionally notify followers when a document is re-published.

 

thanks