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Jonathan Delannoye
Incorporación 15 abr 2021
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Última actividad 22 oct 2021
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Última actividad de Jonathan Delannoye
Jonathan Delannoye hizo un comentario,
Comentario de la comunidad Feedback - Ticketing system (Support)
Thanks a lot for the workaround.
I send a +1 to have this criteria in the views. It would be very helpful to identify ticket with :
- 0 response -> To trigger alert to admin/supervisor about a ticket that has not been answered by an agent
- X responses -> sometimes a ticket with too much response means the problem is difficult to solve, so it would be good to define alert based on that criteria too.
Ver comentario · Publicado 04 sept 2018 · Jonathan Delannoye
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