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Romain

Incorporación 15 abr 2021

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Última actividad 14 may 2024

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Última actividad de Romain

Romain hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

Thanks, Sam Goulet
I don't understand their logic, and I'll be looking at other ticketing solutions if Zendesk continues this non-sense.

Good luck :)

Ver comentario · Publicado 22 jun 2023 · Romain

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Comentario de la comunidad Feedback - Ticketing system (Support)

Hi Zsa,

Thank you but I did read all articles related to this and my opinion is unchanged. When a LightAgent answers through regular Email, the comment should be public.

With the existing system, LightAgent have fewer permissions than regular users because they can't add a public note through regular email.

Ver comentario · Publicado 09 may 2023 · Romain

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Comentario de la comunidad Feedback - Ticketing system (Support)

If a coworker replies from their email to a ticket, the comment is public.
If this same coworker is a light agent and replies via their email the comment is private

What's the logic here? I really don't understand

Ver comentario · Publicado 28 abr 2023 · Romain

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ComentarioFormatting and customizing your email

Hi everyone,

I'm using the Liquid Markup code displayed in the above post, and it works to display all comments. The issue I have is that, for the user in Outlook, all comments are listed without any delimitation, which is confusing. See attached screenshot, I find the result not pretty and not easy to read.

Does someone have a way to improve this?
Thank you,
Romain

Ver comentario · Publicado 23 jul 2021 · Romain

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