Romain

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Light agents emails to tickets appear as internal comments

Hi Zsa, Thank you but I did read all articles related to this and my opinion is unchanged. When a LightAgent answers through regular Email, the comment should be public. With the existing system, L...

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• Romain
• Creación 9 de mayo de 2023 07:11
• 0 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Light agents emails to tickets appear as internal comments

If a coworker replies from their email to a ticket, the comment is public.If this same coworker is a light agent and replies via their email the comment is private What's the logic here? I really d...

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• Romain
• Creación 28 de abril de 2023 21:19
• 0 votos

1. Email
2. ...
3. Formatting and customizing your email
4. Setting up an unformatted email template

Hi everyone, I'm using the Liquid Markup code displayed in the above post, and it works to display all comments. The issue I have is that, for the user in Outlook, all comments are listed without a...

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• Romain
• Creación 23 de julio de 2021 19:07
• 2 votos