Amanda Oka

It would be very nice if there was a rule we could add to triggers and automations that would pull the ticket out of the loop if certain conditions are met.  Similar to the 'Stop if True' checkbox in Conditional Formatting for Excel.

For example, we have a few triggers that look for keywords.  If one keyword is identified, then any additional keywords are irrelevant and the additional triggers are not necessary.  I do not want every trigger to fire for every keyword.

As it stands now, the manipulation of one trigger can set off another trigger, in most use cases, I suspect this is not a desirable result.  Adding an 'End/Close loop' type rule will prevent a messy waterfall of triggers.

 

Thank you for reading!