Jan Stoltzenberg

+1

Au Finh Saechao, unfortunately this is still out of limits for us. As it is not made by Zendesk, its a third party add-on.

We operate in a heavily regulated area, even being allowed to use Zendesk was a breakthrough in the company. Keeping it in use already places a lot of on-going security, compliance and other work on us.

So the functionality must come from Zendesk or from an app made by them.

An app could be great, but for security and policy reasons we can install and use only those made my Zendesk themselves.

An alternative I have used, is to be logged in to the mobile version. The mobile app then makes alert sounds on received new tickets/updates.

Did this request get anywhere?