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Allen Hancock
Incorporación 15 abr 2021
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Última actividad 14 feb 2022
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Allen Hancock hizo un comentario,
I was thinking about this the other day.. it seems to me maybe it's a spam risk to let us know?
If that's related, getting notifications for verified emails at least, would be a great start.
Ver comentario · Publicado 06 jun 2021 · Allen Hancock
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Allen Hancock hizo un comentario,
Noting that this request is duplicated in https://support.zendesk.com/hc/en-us/community/posts/115007185148-Prioritize-Bounced-Email-Notification
And, the need for notifications of bounced messages is as true now as ever.
Ver comentario · Publicado 27 ago 2018 · Allen Hancock
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Allen Hancock hizo un comentario,
I am excited to see the new DMARC option within Zendesk.
With every increase in spf/dkim/dmarc enablement, messages are subjected to more scrutiny. We need, now more than ever, to get notifications when messages our Zendesk sends bounce back.
Until then, we might need to create a workflow that looks for any ticket where our agent was the last to ask a question, and open a ticket with Zendesk to ensure that there were no bounces.. else we don't know if the user just didn't get around to answering, or never saw our ticket update.
Note, this is duplicate of https://support.zendesk.com/hc/en-us/community/posts/203600326-Notify-agent-if-requester-email-is-bounced-or-rejected
Ver comentario · Publicado 27 ago 2018 · Allen Hancock
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Allen Hancock hizo un comentario,
I sixth this request ;-)
I'm a fan of the "comment by an unverified user is not considered public", however, treating it as any other private (agent) comment should not be the final result of this feature.
Ver comentario · Publicado 07 abr 2018 · Allen Hancock
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Allen Hancock hizo un comentario,
There is related information in this thread:
https://support.zendesk.com/hc/en-us/articles/115007936748-Zendesk-email-and-undeliverable-addresses
However, the need described by Sam above is still quite true.
We need to know if emails to users don't go through.
Ver comentario · Publicado 07 dic 2017 · Allen Hancock
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Allen Hancock hizo un comentario,
Awesome, thanks! It's what I assumed you meant, but the formal "About" title had me wondering if it was a hidden feature I'd not yet discovered.
How we use the About field
vs
How we use a Ticket Field we call "About"
I think that image make a great addition to the main body of this article, lest it get lost in comment-history ;-)
Ver comentario · Publicado 06 jul 2016 · Allen Hancock
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Allen Hancock hizo un comentario,
A screenshot of the setup of the first few options would be an awesome addition to the article.
Ver comentario · Publicado 05 jul 2016 · Allen Hancock
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Allen Hancock hizo un comentario,
Nice!
Ver comentario · Publicado 16 sept 2014 · Allen Hancock
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Allen Hancock hizo un comentario,
Hi John!
Glad you like it, we still get complements on our support site's look.
The answer to your question is two part:
First we need to set a set a page ID (see homepage-id.png)
Then in the CSS we define the background page with a scope just to that ID (see background-code.png)
#homepage {background-image:url('//path/to/background.png');
background-repeat: no-repeat;
background-attachment:fixed;
background-position: bottom right;}
That should get you fixed up!
Best,
-Allen Hancock
Ver comentario · Publicado 20 mar 2014 · Allen Hancock
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That was my first attempt at CSS, woot!
Ver comentario · Publicado 23 ago 2013 · Allen Hancock
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