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Ryan Nguyen
Incorporación 15 abr 2021
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Última actividad 14 oct 2024
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Ryan Nguyen hizo un comentario,
It has been years but still no solution.
The workaround for this is to use 3rd party app (like "Lovely views" app on Zendesk Market Place) or Chrome extension (like Zendesk Auto Refresh). The former also reloads the view instantly when a ticket in that view is updated by other agent.
Ver comentario · Publicado 21 feb 2023 · Ryan Nguyen
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Ryan Nguyen creó una publicación,
Currently the ZAF client can open the view by ID:
client.invoke("routeTo", "views", )
However there is no viewId for deleted and suspended views if we want to open Suspended or Deleted view. We tried:
client.invoke("routeTo", "views", "deleted")
client.invoke("routeTo", "views", "suspended")
but neither of them worked.
Is there any chance ZAFv2 to support this in routeTo?
Thanks alot.
Editado 02 ago 2022 · Ryan Nguyen
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Ryan Nguyen hizo un comentario,
The enabled link in the article to https://support.zendesk.com/hc/en-us/articles/4408834058010#topic_xjc_3d3_b3b no longer works.
Does that mean Zendesk is planning to make it permanently enabled (and no option to switch back)?
Ver comentario · Publicado 02 jun 2022 · Ryan Nguyen
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Ryan Nguyen hizo un comentario,
Just a quick note that when we call client.invoke("resize"), that call will also fire the window resize event. Prob need a way to distinguish between client.invoke("resize") vs user manual resize for advanced use case.
Ver comentario · Publicado 22 mar 2022 · Ryan Nguyen
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Ryan Nguyen hizo un comentario,
Thanks Cheeny. Yeah I was wondering if there is away to show row having all NULL values. (At the top of this article it mentions as what you said and point to another question. And then on that question it points back to here)
Our goal is to show out ticket status count per agent daily (columns = ticket statuses, rows = agent list). And we want to show full list of agents, even if each agent has 0 for all ticket statuses on that day, to make it consistent for the system to process the CSV report file from Explore.
It's pretty inconvenient that Explore does not have this option available. Is there a way to add it to Explore in the future? It's common scenario, a few people would like to have it.
Ver comentario · Publicado 26 jul 2021 · Ryan Nguyen
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Ryan Nguyen hizo un comentario,
With table format, is there a way to get empty rows (having all 0s) to display?
I was able to get the cells having 0 to display using COUNT(tickets)+0 method above but it only works when some other cells of same row have a value
Otherwise if all cells of a row having 0, then that row does not display.
(e.g. an agent does not have any ticket in any status on the report)
Thanks in advanced
Ver comentario · Publicado 22 jul 2021 · Ryan Nguyen
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