Bryan Flynn

1. Comunidad
2. Zendesk Suite Q&A
3. API Upload File

Hi @..., Please give the API call that you are making at any returned HTTP status codes (removing any confidential information of course). Are you using the example cURL code in the reference docum...

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• Bryan Flynn
• Creación 22 de septiembre de 2020 15:11
• 0 votos

1. Comunidad
2. Zendesk Suite Q&A
3. API Upload File

Hi @.... Looks like this question was also cross-posted in the developer community. I posted an answer there — please see https://develop.zendesk.com/hc/en-us/community/posts/360050023554/comments/...

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• Bryan Flynn
• Creación 18 de septiembre de 2020 14:44
• 0 votos

1. Comunidad
2. Zendesk Suite Q&A
3. Zendesk API Custom Fields

Hi Brandon. It is a bit confusing. There's the ticket field's meta information (the example you gave), which is the "schema" of the field, no matter the ticket. Then there's the custom field's actu...

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• Bryan Flynn
• Creación 24 de junio de 2020 22:08
• 0 votos

1. Comunidad
2. Tips from users - Zendesk Suite
3. Create a private comment automatically

Hi @... -- I suggest submitting a ticket, so your specific account can be examined more closely.  Know that this particular workflow is not officially supported. See Can I use a trigger and a targe...

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• Bryan Flynn
• Creación 23 de enero de 2020 18:12
• 0 votos

1. Comunidad
2. Zendesk Suite Q&A
3. Best practices for setting the environment variables for a custom build application?

It does seem odd at first why all settings are not treated the same way. The reason is because secure settings, due to their nature, are never meant to be seen on the client side, so they have to ...

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• Bryan Flynn
• Creación 14 de noviembre de 2019 21:26
• 0 votos

1. Comunidad
2. Zendesk Apps Framework (ZAF) Q&A
3. App Configuration using v2

Closing this post -- moved conversation over to AMA post: https://develop.zendesk.com/hc/en-us/community/posts/360037266834-Doubts-about-Authenticating-Zendesk-in-your-server-side-app

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• Bryan Flynn
• Creación 5 de noviembre de 2019 17:40
• 0 votos

1. Comunidad
2. Zendesk Suite Q&A
3. Error (422 Response) when posting a request using the requests.json API as an End-User

That sounds reasonable Calum. So I'll just point out again then, an end-user account can generate an OAuth token and use it against the /api/v2/requests.json API. It sounded like this wasn't workin...

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• Bryan Flynn
• Creación 9 de julio de 2019 14:07
• 0 votos

1. Comunidad
2. Zendesk Suite Q&A
3. Error (422 Response) when posting a request using the requests.json API as an End-User

Hi Calum -- just to clarify, a new request/ticket created by an end user using an OAuth/Bearer token should work. To simplify the above and using the cURL command line tool, the request would look ...

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• Bryan Flynn
• Creación 8 de julio de 2019 23:04
• 0 votos

1. Comunidad
2. Zendesk Suite Q&A
3. [Zendesk Support API] How to get the types of the fields properly?

Hi Felipe. GET /api/v2/ticket_fields.json will return all ticket fields in your instance regardless of what Ticket Form they're used on. As for searching, the link you gave is the best reference fo...

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• Bryan Flynn
• Creación 1 de mayo de 2019 21:23
• 0 votos

Comentario oficial

1. Comunidad
2. Zendesk Suite Q&A
3. Zendesk API Custom Fields

Here's the syntax for getting a custom field's value: client.get('ticket.customField:custom_field_12345678') ...where the '12345678' value is *your* custom field's unique ID, prefixed by the litera...

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• Bryan Flynn
• Creación 27 de junio de 2017 17:54
• 0 votos