Sintija Ergle

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Admin tool request: List of suspended users

Adding my +1 to this feature request.  Especially since if we want to allow agents to edit the user (to edit the user's name from xysts to "John", for example), the suspend user feature is also gra...

• Ver comentario
• Sintija Ergle
• Creación 12 de marzo de 2021 05:22
• 0 votos

1. Comunidad
2. Feedback - Chat and Messaging (Chat)
3. how to add an hyperlink in a chat message ?

Yeah, I agree with the rest of commenters here - adding a hyperlink to a particular text on chats is crucial. Not to mention this is implemented on countless chat solution alternatives.

• Ver comentario
• Sintija Ergle
• Creación 1 de diciembre de 2020 13:15
• 3 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Remove dashboard updates once ticket is viewed

I agree with the previous users here - there is no point in having a ticket update timeline if the timeline isn't cleared up. Look at how Freshdesk manages the stuff on their ticket updates timelin...

• Ver comentario
• Sintija Ergle
• Creación 20 de octubre de 2020 06:48
• 2 votos