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Riko

Incorporación 16 abr 2021

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Última actividad 23 oct 2021

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14

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RESUMEN DE LA ACTIVIDAD

Última actividad de Riko

Riko hizo un comentario,

Comentario de la comunidad Feedback - Chat and Messaging (Chat)

So, when we can have it? It's ridiculous that for other competition services this is out of the box ready and we can't have it even after two years of asking it....

Ver comentario · Publicado 30 jun 2021 · Riko

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Riko hizo un comentario,

ComentarioLive chat agent guide

Please try to copy/paste url like this on mobile device while chatting with customer agents (even here the link is clickable.....in the chat - it is not!):

https://www.chaotksut.com/wertwerferfjeqrjer//34563456....34563456.634534634345643563456645///32456/ertyertertgertgerter/ertherthetrhethethethr

What a nonsense guys! It should be the first thing in the service software that supports hyperlinks! I do not really get this why would you ignore this for almost 4 years when this issue was raised before....

 

 

 

 

Ver comentario · Publicado 14 abr 2021 · Riko

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Riko hizo un comentario,

ComentarioTicket basics

Thanks for the answer but I'm still getting trouble.

 

Please see - https://www.screencast.com/t/sBc3vjWaX7Kv

This is what I see when I go to the support page and as you see there isn't such option as you showed to me.

 

Please, advise!

R

Ver comentario · Publicado 05 abr 2021 · Riko

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Riko hizo un comentario,

Comentario de la comunidad Feedback - Help Center (Guide)

Hey Harold,

Sorry to disappoint you but if you will type  - hyperlinks- in search here you will see that simple thing like this has never been put on roadmap and users that complained about it for last 4 years didn't have this fixed and done.

 

So, you are better off to different solution than Zendesk as looks this will never be done.

Ver comentario · Publicado 31 mar 2021 · Riko

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Riko hizo un comentario,

ComentarioLive chat agent guide

And what about inserting clickable links in the Shortcuts?

Ver comentario · Publicado 31 mar 2021 · Riko

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Riko hizo un comentario,

ComentarioTicket basics

Hey guys, I'm on Team plan but I don't see this:

Click the Admin icon () in the sidebar, then select Settings >Tickets.

What I see is only this - https://www.screencast.com/t/rebv275Py

As per your initial post the Ticket setting should be available for me but it is not. What's up?

Ver comentario · Publicado 31 mar 2021 · Riko

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Riko hizo un comentario,

ComentarioTriggers and automations

Has this been fixed? We are waiting years for this already! Common!!!

Ver comentario · Publicado 31 mar 2021 · Riko

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Riko hizo un comentario,

ComentarioAccount settings of the ticketing system

Why the href doesn't work in chat?

Ver comentario · Publicado 31 mar 2021 · Riko

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