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Ryan Laffey's Avatar

Ryan Laffey

Incorporación 16 abr 2021

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Última actividad 14 feb 2022

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Última actividad de Ryan Laffey

Ryan Laffey hizo un comentario,

Comentario de la comunidad Feedback - Voice (Talk)

I second this. Instead of the current system where it is round-robin, based on the agent who has not been on the call for the longest amount time (I believe is the logic). I'd like to have a cascading system in which I have an agent who will be able to take the most calls and is first to ring whenever available, then trickle down as specifically assigned from there.

Ver comentario · Publicado 25 mar 2021 · Ryan Laffey

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