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Matthew Feczko's Avatar

Matthew Feczko

Incorporación 16 abr 2021

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Última actividad 27 oct 2021

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Última actividad de Matthew Feczko

Matthew Feczko hizo un comentario,

ComentarioGlobal security and user access

If we switch this on, and want to integrate with services that are on Amazon AWS, how would we enable those services to connect with our Zendesk instance? Since you can't whitelist all of Amazon AWS...

Ver comentario · Publicado 27 ago 2021 · Matthew Feczko

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Matthew Feczko hizo un comentario,

ComentarioViews, ticket status, and ticket fields

Hi @... I misspoke. It's 12 and 8, so 20 in total. Although we use QuickiePlus and Lovely Views.

Ver comentario · Publicado 29 jun 2021 · Matthew Feczko

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Matthew Feczko hizo un comentario,

ComentarioViews, ticket status, and ticket fields

So for those of you who have 20 shared views and 10 personal views, you need to zoom out to 80% to see the 'Manage Views' link. 

Ver comentario · Publicado 28 jun 2021 · Matthew Feczko

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Matthew Feczko hizo un comentario,

ComentarioViews, ticket status, and ticket fields

@... it's missing from mine. No 'Manage Views' at the bottom. One of my colleagues DOES have that link though oddly.

Ver comentario · Publicado 28 jun 2021 · Matthew Feczko

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Matthew Feczko hizo un comentario,

ComentarioViews, ticket status, and ticket fields

I'm seeing the same hting as @.... @... the 'more' link is gone!

Ver comentario · Publicado 28 jun 2021 · Matthew Feczko

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Matthew Feczko hizo un comentario,

ComentarioGlobal security and user access

Hi @... if that's the case, can you please update the original post above and call that out specifically? FYI @...

Ver comentario · Publicado 01 jun 2021 · Matthew Feczko

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Matthew Feczko hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

+1 yes please! This is key to how we would like to use Zendesk.

Ver comentario · Publicado 28 may 2021 · Matthew Feczko

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Matthew Feczko hizo un comentario,

ComentarioGlobal security and user access

Would you be able to call out whether you recommend configuring a VPN or not? Historically I believe this was required from a best practices security perspective. But is this still the case? Does VPN work with Talk and Zendesk in general?

Ver comentario · Publicado 19 may 2021 · Matthew Feczko

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Matthew Feczko creó una publicación,

Publicación Feedback - Help Center (Guide)

Our Zendesk Guide was originally set up in the language of en-us, which I imagine many of those Zendesk instances in GB were accidentally set up in. When articles are made, you must choose the specific language. There's no way to easily add a second language and assign it to the same article. One would need to recreate EACH article in a different language (despite en-us and en-gb being both in English).

Because of this, all of our agents, who's language is set to en-gb (localisation reasons), they don't have any visible knowledge articles listed. When the knowledge app loads, it shows that it's empty because the en-gb filter is configured.

For those language that are the same, despite localisation differences (English, namely), the request is to not exclude the filter for those, or somehow show all english-based languages. Or simply, change that in the settings to remove the automatic filter. It's as if the knowledge app is a bit too smart.

Publicado 19 may 2021 · Matthew Feczko

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Matthew Feczko hizo un comentario,

ComentarioViews, ticket status, and ticket fields

Hi Jan, I completely agree with you. I recommend using QuickiePlus instead of Lovely Views (made by the same developer) as they will give you the normal View and let you Play. It won't let you sort in multiple ways BUT it will give you all the views you're looking for. Plus QuickiePlus is only $.50 a user instead of $1.95

Ver comentario · Publicado 06 ene 2021 · Matthew Feczko

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