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Jack S. Edwards's Avatar

Jack S. Edwards

Incorporación 16 abr 2021

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Última actividad 27 oct 2021

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5

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Última actividad de Jack S. Edwards

Jack S. Edwards hizo un comentario,

ComentarioService Level Agreements (SLA), macros, and CSAT

We still get false negatives even using the rating URL.  We have reached out to the customers and in almost all cases they never even left a rating but we are still seeing them.

Ver comentario · Publicado 15 jul 2021 · Jack S. Edwards

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Jack S. Edwards hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

this is a huge issue, please add cc of secondaries

Ver comentario · Publicado 14 ene 2021 · Jack S. Edwards

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Jack S. Edwards hizo un comentario,

Comentario de la comunidad Discussion - Tips and best practices from the community

not sure if anyone is still having difficulty but if so remember that in your target creation you need to do this as an example:
Username:  steve@abccompany.com/token (so the email address with "/token"

Password: jghekrghoierhgoiejfgiodjfoidjoidjiodjvoi (the API token you generated)

I was having trouble until I realized the format

Ver comentario · Publicado 14 ene 2021 · Jack S. Edwards

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