Giro Po

We do it all the time. Set up the Automation with the conditions you want. One of the conditions must be to look for a tag that will STOP the automation (otherwise it will loop) Under the actions, add the tag to stop the loop and an action to notify the target (extension) for internal (or external) comment.

To tag new tickets with a tags when they have attachments. Use Case : You can then use this tag to filter tickets with attachments to one view while other with no attachments to another view.