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Firstbeat Technologies Oy

Incorporación 16 abr 2021

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Última actividad 14 jul 2022

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36

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10

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20

RESUMEN DE LA ACTIVIDAD

Última actividad de Firstbeat Technologies Oy

Firstbeat Technologies Oy hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

I did not know that this "feature" existed but now that I do, I want it! For me clicking the ticket# from the tab does not copy it, so how did you get it to work? Is there a setting for it?

Ver comentario · Publicado 14 jul 2022 · Firstbeat Technologies Oy

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Firstbeat Technologies Oy hizo un comentario,

ComentarioMore integrations

Thanks! That form worked now! I have no idea why it didn't work last week. I'll wait for their response.

Ver comentario · Publicado 28 mar 2022 · Firstbeat Technologies Oy

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Firstbeat Technologies Oy hizo un comentario,

ComentarioMore integrations

Softserve's contact form isn't working, so I'm sending my question here. Is it possible, and if it is, how to confine the Zendesk for Teams bot to a single channel within a team in Teams? I've added the integration to a team with multiple channels and the bot is commenting on everything posted on every channel within that team. It's kinda funny, but caused too much interference, so I had to remove the integration. Could someone help with this, thanks!

Ver comentario · Publicado 24 mar 2022 · Firstbeat Technologies Oy

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Firstbeat Technologies Oy hizo un comentario,

Comentario de la comunidad Feedback - Help Center (Guide)

I want this too! Most of our client are Finnish speakers, so this would be great!

Ver comentario · Publicado 22 jul 2021 · Firstbeat Technologies Oy

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Firstbeat Technologies Oy hizo un comentario,

ComentarioUsing AI agents for email and web form

Can I make the Answer bot to search and suggest articles in several brands when we have only one support email set up? For example, we have three brands, thus three Help Centers, but we have only one email address for support that helps with all the brands. Also can I set up the Answer bot to the Sandbox when I have it purchased to my main account?

Ver comentario · Publicado 22 jul 2021 · Firstbeat Technologies Oy

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Firstbeat Technologies Oy hizo un comentario,

ComentarioMore integrations

Can I sync Support tickets to the Company timeline or the Deal view?

Currently, you can only display tickets in the contact timeline.

Where can I upvote this as a feature? We would find this very useful for us.

Ver comentario · Publicado 18 feb 2021 · Firstbeat Technologies Oy

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