Katie Yoder
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Actividad reciente de Katie Yoder-
Please do not remove support for the Ticket Redaction app. The Agent Workspace does not align with our team's needs and therefore the native redaction features are not available.
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We don't create organizations for all of our customers because we want them to be used primarily for larger customers. It would be nice if it was possible to search for open tickets based on email...
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+1 for me. My entire team should have access to our dashboard but they do not want or need email updates every time I publish changes. I am also the only person that requires a scheduled delivery...
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Our organization would also benefit from the ability to transfer attachments directly to JIRA. In large part this is because our developers do not have time to search through the ticket chains for...
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This would benefit our group as well. Finding out if an email is blocked our bounced is far too difficult and often gets missed.
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A monthly report would be great for our team. Less frequently would be workable but not ideal.
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This would also benefit our team. We are trying to implement a review process for our help articles to ensure content remains up to date and relevant in addition to investigating articles about th...
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Pretty pretty PLEASE! There is a lot of overlap between our programs and duplicating articles is becoming a large burden on our staff.
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I find the current table editor so unfriendly that I gave up and simply add pictures of the tables I need. This is obviously not an ideal solution. It would be REALLY great if the table editor cou...