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Hussain Mithaiwala's Avatar

Hussain Mithaiwala

Incorporación 16 abr 2021

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Última actividad 07 dic 2021

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RESUMEN DE LA ACTIVIDAD

Última actividad de Hussain Mithaiwala

Hussain Mithaiwala hizo un comentario,

ComentarioTicket customization

Hi Kasper

Thank you for your reply.

I did try it the same way you have written, however didn't work.

I will try it again and will update if successful.

Regards

Hussain

Ver comentario · Publicado 06 may 2021 · Hussain Mithaiwala

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Hussain Mithaiwala hizo un comentario,

ComentarioTicket customization

Hello!

This feature is really good. 

Firstly, can this be used if there is only 1 form? meaning I don't need to put in the ticket form ID.

hc/en-us/requests/new?tf_1260812645989=

I just want to get an idea on the dropdown values, it says to use option and value

If I have a dropdown with 2 values
VALUE = ABC, TAG = ABC_TEST

VALUE = XYZ, TAG = XYZ_TEST

What would the url be for such a case using the one I pasted above.

Appreciate your help.

Hussain

 

Ver comentario · Publicado 06 may 2021 · Hussain Mithaiwala

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Hussain Mithaiwala hizo un comentario,

ComentarioTicket management

Hello All

Is it me or is this article not in line with agent workspace. The options mentioned here are different that what is shown to me in my account.

Ver comentario · Publicado 10 mar 2021 · Hussain Mithaiwala

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